Hot Night Elf, Blizzard Style

A reader over at the consumerist had some trouble with Blizzard. He tried to download a copy of Diablo II from their digital store, but the download didn’t work. Blizzard’s customer service tried to help him do it again, but that also failed. They then suggested to just buy it at a store. So he bought the game three times and would like some money back.

I tried to purchase a digital download of Diablo II from blizzard.com’s online store two weeks ago. Everything seemed to be going fine until I attempted to download the file and it failed. I checked with my online account and it showed that the order ‘failed’ in one section of my account, but was ‘queued’ in another part of my account. So, I called customer service and spoke with a guy named Joshua. Joshua said he didn’t see anything wrong on his end, but that since I saw ‘failed’ on my end, the charge wouldn’t go through, so I wouldn’t be able to get the download. To solve this, Joshua placed a second online order for the digital download – directly over the phone. Click to continue story…